We take direct bookings for hire of the clam shell cabanas, 1/2 day beach huts, and Village Walk tours. All stand up paddle boarding, snorkeling, clear kayaking tours and fire walking tours need to be booked through your cruise ship, either via the ships website or from the shore excursions desk on board.
No. We have a contract with the cruise ships and therefore any tours of ours which are part of the shore tours/excursions programs needs to be booked through the ship.
Yes we do! As we have a number of tours sold on board the cruise ships already you can be assured our insurance and compliance is fully completed.
Yes they are, some of our tours transport guests on our banana boats. They are registered with the Vanuatu Government and compliant with the law. We have safety measures on board including life rings, life jackets and first aid kits. Our staff recently underwent first aid training too.
There are a number of things to do on Mystery Island that will require cash payment, such as the local handicraft markets, the cafe, fresh lobster for lunch and any tours not booked through the ship e.g. stand up paddle board hire, hire of a cabana beach lounger or snorkel equipment. Most vendors accept AU$.
UPDATED POLICY: Effective for cancellations made between 8:00am AEST 14 MARCH 2020 and 31st JULY 2020.
For any tour bookings cancelled during this time for a reason other than the cruise missing the port due to bad weather a 50% cancellation fee will apply. Please note if you rebook again with us prior to 31st December 2021 (extended to 31/12/22) then we will apply this cancellation amount back onto your new booking. Please email firstname.lastname@example.org and quote your original and new booking number to have this applied.
Full payment is required prior to tour departure. Tour is not confirmed until full payment is received.
In any event, we recommed taking out travel insurance.
Mystery Island Tours reserve the right to cancel the tour based on weather forecast or other factors. In this case, we will provide you with a full refund (less bank fees).
In the event that the cruise ship does not make it into port on your booked day due to BAD WEATHER we will provide a full refund (less bank charges).
Refunds will be processed within 14 days of the original tour date.
If you cancel a confirmed booking for any reason from the 1st August 2020 than our standard cancellation fees apply.
If you cancel more than than 7 days in advance – 25% of original tour cost.
3-7 days in advance – 50% of tour cost.
Within 72 hours of tour commencement – refunds will not be available.
If you are a no-show: 100% of tour cost will be charged.
If the cruise line cancels your cruise or changes the itinerary to not include Mystery Island for any reason other than bad weather then 25% of your booking will be held as a future credit.