FAQ

How can I book a tour with you?

We take direct bookings for hire of the clam shell cabanas, 1/2 day beach huts, and Village Walk tours. All stand up paddle boarding, snorkeling, clear kayaking tours and fire walking tours need to be booked through your cruise ship, either via the ships website or from the shore excursions desk on board.

Can we book a tour through you directly even though that tour is being sold on the cruise ship?

No. We have a contract with the cruise ships and therefore any tours of ours which are part of the shore tours/excursions programs needs to be booked through the ship.

Do you have insurance?

Yes we do! As we have a number of tours sold on board the cruise ships already you can be assured our insurance and compliance is fully completed.

Are your boats safe?

Yes they are, some of our tours transport guests on our banana boats. They are registered with the Vanuatu Government and compliant with the law. We have safety measures on board including life rings, life jackets and first aid kits. Our staff recently underwent first aid training too.

Do I need to bring money (and which currency) to Mystery Island?

There are a number of things to do on Mystery Island that will require cash payment, such as the local handicraft markets, the cafe, fresh lobster for lunch and any tours not booked through the ship e.g. stand up paddle board hire, hire of a cabana beach lounger or snorkel equipment. Most vendors accept AU$.

What is your cancellation and refund policy?

Terms and Conditions for Mystery Island Tours:

1. Payment: Full payment is required prior to the tour departure. The tour will not be confirmed until full payment is received.

2. Travel Insurance: We strongly recommend that you obtain travel insurance to cover any unforeseen circumstances.

3. Tour Cancellation: Mystery Island Tours reserves the right to cancel the tour based on weather forecasts or other factors. In such cases, we will provide you with a full refund, excluding any bank fees.

4. Cruise Ship Delays: If the cruise ship is unable to dock at Mystery Island due to adverse weather conditions on your booked day, we will offer a full refund, less any bank charges.

5. Refund Policy: Refunds will be processed within 14 business days of the original tour date.

6. Cancellation Fees: If you cancel a confirmed booking for any reason, our standard cancellation fees will apply as follows:

· More than 7 days in advance: 25% of the original tour cost.

· 3-7 days in advance: 50% of the tour cost.

· Within 72 hours of tour commencement: No refunds will be available.

· No-shows: 100% of the tour cost will be charged.

7. Cruise Line Changes: If the cruise line cancels your cruise or alters the itinerary to exclude

Mystery Island for any reason other than adverse weather, 25% of your booking will be held as a future credit.

8. Liability: Mystery Island Tours is not responsible for any loss, theft, damage, or personal injury that occurs during a particular tour or activity.

By booking a tour with Mystery Island Tours, you agree to abide by these terms and conditions.

Please contact us if you have any questions or require further assistance.

Thank you for choosing Mystery Island Tours!